Chapter 1 - General Provisions

Article 1 - Scope of Application

01.01. The Arranged Tour Contract to be concluded between our Company and the Traveler shall be based on this Contract under the following terms and conditions. Any matter not stipulated in this Contract shall be governed by ordinance or generally established practice.

01.02. In cases where we conclude a Special Contract with the Traveler in writing without violating the relevant law or harming the interests of the Traveler, such a Special Contract shall be given priority, notwithstanding the provision of the preceding Paragraph.

Article 2 - Definition of Terminology

02.01. In this Contract, “Arranged Tour Contract” shall mean the Contract under which we undertake to make arrangements at the request of the Traveler by representing him/her, or acting as his/her intermediary, or playing an introductory role for him/her, so that he/she may be provided with services, such as transport and accommodation offered by transport and accommodation facilities, etc., and other services related to travel (hereinafter to be referred to altogether as the "Tour Service").

02.02. In this Contract, "Inland Trip" shall mean trips planned for only inside Japan, and “Overseas Trip” shall mean trips other than inland trips.

02.03. In this Contract, “Tour Price” shall mean the expense paid by our Company for the transportation charge, accommodation charge and other expenses payable to the transport and accommodation facilities, etc. to arrange the Tour Service, plus the handling charge of the Tour Service that is set by us (excluding handling charges for alterations and cancellation).

02.04. In this Section, “Communication Contract” shall mean the Arranged Tour Contract, which is concluded with the card member of the credit card company affiliated with our Company (hereinafter referred to as the "Affiliated Company"), by subscription through telephone, mail, facsimile, or other means of communication, subject to prior consent of the Traveler regarding the settlement of the credit obligation or liability held by us, such as the Tour Price, etc., under the Arranged Contract on and after the due date of such obligation or liability according to the separately provided card membership rule of the Affiliated Company and also subject to payment of the Tour Price, etc. by the method specified in 16.02 or 16.05 hereunder.

02.05. In this Section, “Electronically Consented Notice” shall mean a notice issued in acceptance of the subscription for the Contract and transmitted by means of transmission, among the methods utilizing information-communication technologies, via telecommunication lines connecting the computer, facsimile, telex or telephone (hereinafter referred to as the “Electronic Computer, etc.”) being used by us with the Electronic Computer, etc. being used by the Traveler.

02.06. In this Contract, “Date Card Used” shall mean the date when the Traveler or our Company is obligated to pay the Tour Price, etc. or execute refundable liability under the Arranged Tour Contract.

Article 3 - Termination of Liability for Arrangements

03.01. When we have made arrangements for the Tour Service with the care of a good manager, the fulfillment of our liability based on the Arranged Tour Contract shall terminate. Therefore, even if contracts are not concluded with transport and accommodation facilities, etc. due to such causes as capacity fully filled, shutdown, inappropriate condition, etc., when we have fulfilled our obligations, the Traveler will be required to pay to us the handling charge of the Tour Service (hereinafter to be referred to as the “Handling Charge”). When the Transmission Contract has been concluded, Date Card Used shall be construed to mean the date when we have informed the Traveler that we have not been able to conclude with the transport and accommodation facilities, etc. the contract requiring them to provide the Tour Service.

Article 4 - Surrogate Arranger

There are cases where we may engage other travel agents, professional arrangers, or other helpers inside and outside Japan to make arrangements in whole or in part on our behalf in the implementation of the Arranged Tour Contract.

Chapter 2 - Conclusion of the Contract

Article 5 - Subscription for the Contract

05.01. The Traveler intending to conclude an Arranged Tour Contract with us will be required to fill in specified particulars on the application form prescribed by us and submit it to us together with the Application Fee specified by us separately.

05.02. Notwithstanding the provision of the preceding Paragraph, the Traveler intending to conclude a “Communication Contract” with us will be required to notify us of his/her credit card membership number and the contents of the Tour Service to be subscribed.

05.03. The Application Fee specified in 05.01 shall be treated as part of the money payable to us by the Traveler, such as the Tour Price, Cancellation Charge, etc.

Article 6 - Refusal of the Conclusion of the Contract

06.01. We may not accept the conclusion of the Arranged Tour Contract in the following instances:
(1) When there are inconveniences related to our business.
(2) If the Communication Contract is to be concluded, when the Traveler should become unable to settle his/her liability related to the Tour Price, etc. in whole or in part according to the membership rule of the Affiliated Company, due to such causes as the credit card held by the Traveler has become invalid, etc.

Article 7 - Time of the Conclusion of the Contract

07.01. The Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract and have received the Application Fee specified in 05.01.

07.02. Notwithstanding the provision of the preceding Paragraph, the Transmission Contract shall be deemed to have been concluded when we have issued a notice to the effect that we accept the application described in 05.02. However, in the case that an Electronically Consented Notice is issued under the said Contract, the Contract shall be deemed to have been concluded when the said notice has reached the Traveler.

Article 8 - Special Rule Related to the Conclusion of the Contract

08.01. Notwithstanding the provision of 05.01, there are cases where we will conclude the Arranged Tour Contract merely by accepting the conclusion of the Contract under a Special Contract entered into in writing without receiving payment of the Application Fee.

08.02. In the case of the preceding Paragraph, the time of the conclusion of the Arranged Tour Contract shall be clearly stated in the document described in the preceding Paragraph.

Article 9 - Special Rule Related to the Transport Ticket and Accommodation Coupon, etc.

09.01. Notwithstanding the provisions of 05.01 and the preceding Article, 08.01, there are cases where we will accept subscription by word of mouth when the Arranged Tour Contract, aimed only at the arrangement of transport services or accommodation services, requires us to deliver a document indicating the right to receive the offering of the said Tour Service in exchange for the Tour Price.

09.02. In the case of the preceding Paragraph, the Arranged Tour Contract shall be deemed to have been concluded when we have accepted the conclusion of the Contract.

Article 10 - Contract Document

10.01. Promptly after the conclusion of the Arranged Tour Contract, we shall deliver to the Traveler a document (hereinafter to be referred to as the “Contract Document”) that describes particulars concerning the itinerary, contents of the Tour Service, the Tour Price, other conditions of the Tour and our Company's responsibility. There are cases, however, where we do not deliver the said Contract Document when we deliver a document indicating the right to receive the offering of all the Tour Service, such as transport tickets, accommodation coupons and other services which we have arranged.

10.02. In cases where we have delivered the Contract Document described in the preceding Paragraph, the scope of the Tour Service for which we are responsible for making arrangements under the Arranged Tour Contract shall be as stated in the said Contract Document.

Article 11 - Method to Use Information-Communication Technologies

11.01. When we have provided particulars to be entered in the said Document (to be referred to as the “Particulars” in this Article) by means of utilizing information-communication technologies, we shall confirm that the said Particulars have been recorded on the file equipped in the communication equipment being used by the Traveler.

11.02. In the case of the preceding Paragraph, when the file for recording the Particulars is not equipped in the communication equipment being used by the Traveler, we shall record the Particulars on the file equipped in the communication equipment being used by our Company (limited to the file provided only for the exclusive use of the Traveler) and confirm that the Traveler has viewed the Particulars.

Chapter 3 - Alteration and Cancellation of the Contract

Article 12 - Alteration of Contract Contents

12.01. The Traveler may request us to change the contents of the Arranged Tour Contract, such as itinerary, contents of Tour Service, and other conditions of the Arranged Tour Contract, etc., in which case we shall try to accommodate the Traveler's request as far as possible.

12.02. In cases where the contents of the Arranged Tour Contract are changed at the request of the Traveler, the Traveler will be required to bear the cancellation charges and penalty payable to the transport and accommodation facilities and other expenses required for changing the arrangements at the time when the said arrangements already completed are cancelled, and in addition, to pay to us the handling charge for the change as prescribed by our Company. Furthermore, the increase or decrease of the Tour Price arising from such changes of the Arranged Tour Contract Contents shall belong to the Traveler.

Article 13 - Discretional Cancellation by the Traveler

13.01. The Traveler may cancel the Arranged Tour Contract in whole or in part at any time.

13.02. When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph, the Traveler will be required to bear the expense paid in return for the Tour Service already received or the cancellation charges, penalty and other expenses payable to the transport and accommodation facilities for the Tour Service not yet offered, and in addition, to pay to us the handling charge for the cancellation as prescribed by our Company as well as the handling charge receivable by us.

Article 14 - Cancellation Due to Causes Attributable to the Traveler

14.01. We may cancel the Arranged Tour Contract in the following instances:
(1) If the Traveler does not pay the Tour Price by the due date specified.
(2) In cases where the Communication Contract has been concluded, when the Traveler has become unable to settle his/her liability related to the Tour Price, etc. in whole or in part according to the membership rule of the Affiliated Company, due to such causes as the credit card held by the Traveler has become invalid.

Article 15 - Cancellation Due to Causes Attributable to Our Company

15.01. When the arrangement for the Tour Service should become precluded due to causes attributable to us, the Traveler may cancel the Arranged Tour Contract,

15.02. When the Arranged Tour Contract has been cancelled under the provision of the preceding Paragraph, we shall reimburse to the Traveler the Tour Price already received after deducting the expenses already paid to the transport and accommodation facilities, etc. in return for the Tour Service already offered to the Traveler as well as the expenses payable from now.

15.03. The provision of the preceding Paragraph shall not prevent the Traveler from claiming compensation against us for the damage.

Chapter 4 - Tour Price

Article 16 - Tour Price

16.01. The Traveler will be required to pay the Tour Price no later than the period prescribed by our Company prior to the start of the Tour.

16.02. When the Communication Contract has been concluded, we shall accept payment of the Tour Price by using the card of the Affiliate Company without obtaining the Traveler's signature on the voucher prescribed by us, in which case the Date Card Used shall be considered as the date when we have informed the Traveler of the contents of the Tour Service determined by us.

16.03. There are cases where we may change the Tour Price prior to the start of the Tour when changes in the Tour Price have occurred due to such causes as the revision of the fares and charges by transport and accommodation facilities, changes in foreign exchange rates, etc.

16.04. In the case of the preceding Paragraph, the increase or decrease of the Tour Price shall belong to the Traveler.

16.05. In the case that, when we have concluded the Communication Contract with the Traveler, expenses payable by the Traveler have accrued under the provisions of Chapter 3 and Chapter 4, we shall receive payment of the said expenses by using the card of the Affiliate Company without obtaining the Traveler's signature on the prescribed voucher. In this case, the Date Card Used shall be considered as the date when we have informed the Traveler of the amount of the expenses payable to us by the Traveler or the amount reimbursable by us to the Traveler. However, in cases where we have cancelled the Arranged Tour Contract under the provision of Article 14, Paragraph 1 (2), the Traveler will be required to pay to us the expense, etc. payable to us by him/her no later than the date set by us by the method prescribed by us.

Article 17 - Settlement of the Tour Price

17.01. In cases where the amount of the expenses paid by us to the transport and accommodation facilities for arranging the Tour Service, which are to be borne by the Traveler, plus the handling charge (hereinafter to be referred to altogether as the “Tour Price Settled”) does not agree with the amount already received as the Tour Price, we shall square the Tour Price promptly after the Tour finishes, in accordance with the provisions of the following two Paragraphs.

17.02. If the Tour Price Settled exceeds the amount already received as the Tour Price, the Traveler will be required to pay the difference to us.

17.03. If the Tour Price Settled falls below the amount already received as the Tour Price, we shall reimburse the difference to the Traveler.

Chapter 5 - Arrangement for Organizations and Groups

Article 18 - Arrangement for Organizations and Groups

18.01. We shall apply the provisions of this Chapter to the conclusion of the Arranged Tour Contract in cases where we have received subscriptions from two or more Travelers who are to travel the same route at the same time by appointing a responsible person to represent them (hereinafter referred to as the “Contract Representative”).

Article 19 - Contract Representative

19.01. Unless a Special Contract is made, we shall consider the Contract Representative as the person holding all the power of representation concerning the conclusion of the Arranged Tour Contract for the Travelers who compose his/her organization or group (hereinafter referred to as the "Constituent Member"), and we shall handle with the said Contract Representative transactions concerning the Tour business related to the said organization or group and the business specified in 22.01 hereunder.

19.02. The Contract Representative will be required to submit a list of the Constituent Members or inform us of the number of the Constituent Members on or before the date set by us.

19.03. We shall not be held responsible for the liabilities or obligations which the Contract Representative assumes to the Constituent Members at present or the liabilities or obligations which the Contract Representative is expected to assume in the future.

19.04. In cases where the Contract Representative does not accompany his/her organization or group during the Tour, one of the Constituent Members appointed by the Contract Representative beforehand shall be considered by us as the Contract Representative after the start of the Tour.

Article 20 - Special Rule of the Conclusion of the Contract

20.01. When we conclude the Arranged Tour Contract with the Contract Representative, there are cases where we accept the conclusion of the Arranged Tour Contract without receiving payment of the Application Fee, notwithstanding the provision of Article 5, Paragraph 1.

20.02. When we conclude the Arranged Tour Contract with the Contract Representative without receiving payment of the Application Fee under the provision of the preceding Paragraph, we shall deliver to the Contract Representative a Document written to that effect, and the Arranged Tour Contract shall be considered to have been concluded when we have delivered the said Document.

Article 21 - Changes by the Contract Representative

21.01. When the Contract Representative has expressed a wish to change some of the Constituent Members, we shall accommodate his/her wish as far as possible.

21.02. The increase or decrease of the Tour Price arising from the change described in the preceding Paragraph. as well as the expenses required for the said change shall belong to the Constituent Members.

Article 22 - Escort Service

22.01. There are cases where we provide Escort Service at the request of the Contract Representative by having a Tour Escort accompany his/her organization or group.

22.02. The contents of the Escort Service to be performed by the Tour Escort shall, in principle, be the service required for conducting the Tour of his/her organization or group as a group, according to the itinerary determined beforehand.

22.03. The Service Hours of the Tour Escort for offering the Escort Service shall, in principle, be from 8:00 to 20:00 hours.

22.04. When we offer the Escort Service, the Contract Representative will be required to pay to us the Escort Service Charge prescribed by us.

Chapter 6 - Responsibility

Article 23 - Responsibility of Our Company

23.01. In the course of implementing the Arranged Tour Contract, we shall be responsible for compensating for the damage caused to the Traveler intentionally or negligently by our Company or by our agent who has been engaged by us to make arrangements on our behalf under the provision of Article 4 (hereinafter referred to as the “Surrogate Arranger”), but only in cases where notice has been given to us within two years from the day immediately following the day when the said damage occurred.

23.02. In cases where the Traveler has suffered damage due to causes beyond the control of our Company or our Surrogate Arranger, such as act of providence, maelstrom of war, civil commotion, suspension of Tour Services like transport and accommodation facilities, orders from government and other public agencies, and others causes, we shall not be held responsible for compensation except in the case of the preceding Paragraph.

23.03. With regards to damage caused to baggage as described in Paragraph 1, notwithstanding the provision of the said Paragraph, we shall make compensation up to the limit of ¥150,000 as a maximum amount per Traveler (except in cases where the said damage has been caused by us intentionally or due to our serious fault), only if we have been notified of the said damage within 14 days in the case of inland trips and within 21 days in the case of overseas trips, respectively, counted from the day immediately following the day when the said damage occurred.

Article 24. - Responsibility of the Traveler

24.01. If we have suffered damage due to the willfulness or fault of the Traveler, the said Traveler will be required to compensate us for the said damage.

24.02. When the Traveler concludes the Customized Tour Contract, the Traveler will be required to make efforts to understand the contents of the Customized Tour Contract, such as the right and obligation of the Traveler, etc., by utilizing the information provided by us.

24.03. In order for the Traveler to smoothly receive the Tour Service described in the Contract Document after the start of the Tour, the Traveler will be required to report promptly to us or our Surrogate Arranger or the provider of the said Tour Service at the Touring point if and when the Traveler should realize that the Tour Service is different from the Contract Document that was offered.

Chapter 7 - Business Guarantee Bonds
(In Cases of Not Being a-Security Member of the Association of Travel

Article 25 - Business Guarantee Bonds

25.01. The Traveler or the Constituent Member, who has concluded the Package Tour Contract with us, is entitled to receive reimbursement from the Business Guarantee Bonds deposited by us under the provision of Article 7, Paragraph 1 of the Travel Agency Law in connection with the claim arising from the said transaction.

25.02. The name and place of the Deposit Office where we have deposited the Business Guarantee Bonds is as follows:
(1) Name: Japan Association of Travel Agents
(2) Place: Zen-Nittu Kasumigaseki Bldg. 3-3 Kasumigaseki 3-chome, > Chiyoda-ku, Tokyo 100-0013, Japan

1. Significance of the Agency-Arranged Travel Contract

(1)These Terms and Conditions cover all interactions between joint services from MasterCard International (hereinafter referred to as “Affiliate Company”) and from H.I.S. International Tours (NY), Inc., and the users of “MasterCard Hotel Reservation” page (hereinafter referred to as “Reservation Page”), a website offering hotel reservation services.

(2) This contract for an agency-arranged travel (the document of the terms and the conditions thereof) comprises part of “the statement explaining trade terms” and “the contract document” stipulated in Article 12(4), and Article 12(5) of the Travel Agency Law.

2. Agency-Arranged Travel Contract

(1) This travel is arranged by H.I.S. Co., Ltd.(home office: 8-1, Nishishinjuku 6, Shinjuku-ku, Tokyo [Ministry of Land, Infrastructure and Transport Registered Travel Agency No. 724], hereinafter referred to as “the Travel Contract”).

(2)　Under the Travel Contract, the Company assumes, on consignment of the client, and by acting as proxy, intermediary, agency, or otherwise on behalf of the client, and by acting as proxy, intermediary, agency, or otherwise on behalf of the client, arrangements in order to enable the client to be provided transportation, lodging, and other travel-related services (hereinafter referred to as “the Travel Service”) offered by carriers, hotels, and other service providers.

(3) The content and conditions of the Travel Contract are governed by this document of the terms and conditions for H.I.S. agency-arranged travels and the section “Agency-arranged Travel Contract” in the Company's “Travel Agency Covenant” (hereinafter referred to as “the Covenant”).

(4) Once the Company has completed arrangements for the Travel Services as per its bona fide managerial duties, the Company's obligations under the Travel Contract shall have been duly fulfilled. Accordingly, even if the Company has not obtained a written travel-service supply contract from any of the carriers, hotels, and other service providers, once the Company has fulfilled its duties in good faith, the Company shall be entitle to be paid by the client the Company-prescribed travel-agency service fee (hereinafter referred to as “the Travel Fee”).

3. Booking of the Travel, and Effective Date of the Travel Contract

(1)A client who wishes to conclude a Travel Contract via H.I.S. Online Reservation System (hereinafter referred to as “the Reservation System”) is requested to fill out the specified form on the Company's travel website (http://www.his-j.com/tyo/corp/mastercard09world/)

(2)Under the condition that payment of travel fares, cancellation fees and other money due the Company is made without a signature on the specified form by a client who is the holder of a MasterCard (hereinafter referred to as “MasterCard Card”) affiliated with the Company and its subcontractors, the Company may accept the client's booking via telephone, mail, facsimile, or other means of communication and conclude a Travel Contract (hereinafter referred to as a “Mail Contract”).

(3) A client who wishes to conclude a Mail Contract is requested when booking to provide a travel itinerary and the specifics of the desired service, his/her credit-card number, expiration date, contents and schedule of the travel service, and other particulars specified by the Company.

(4) The Company sends the client electronic (such as e-mail) notification of acceptance about the client's travel application.

(5) The Travel Contract concludes when the Company has accepted the contract with the client and received the specified Travel Fee under “payment of travel fee and airport tax fee” stipulated in Article 5(3).

(6) A Mail Contract concludes when a client receives an electronic notification of acceptance for travel application whether paragraph(5) is defined or not.

(7) In cases of application and filling out the application form, the client's name must be entered exactly as written in the passport.

4. Termination of the Travel Contract

(1) In some cases, the Company may terminate the Travel Contract with the client for business reasons.

(2) If the client is unable to remit payment for part or all of the travel fare, cancellation fee, and other expenses by use of the card issued by the Affiliated Company because the credit card held by the client has become void, the Company may decline to honor the Travel Contract.

5. Payment of Travel Fares and Airport Taxes

(1) Travel fares include airfares, lodging expenses and other costs and expenses paid by the Company in arranging the Travel Service with carriers, hotels, and other service providers, plus the Company-prescribed fees (excluding charges for changes or cancellations).

(2) Airport departure tax, usage fees for airport facilities and air-travel insurance premiums (hereinafter referred to as “the Airport Taxes”), which are collected when air tickets are issued at the ticket counter, are not included in the travel fare; therefore, the client shall be required to pay separately in Japanese yen an amount equivalent to the sum total of these taxes and charges that applied on the day when the Travel Contract went into effect.

(3) Tips, phone bill, and mini bar expense are not included in the travel fare; therefore, the client shall be required to pay for them separately.

(4) The client is required to pay for the full amount of travel fares and Airport Taxes by the Company's appointed day.

(5) Prior to departure, the Company may alter the original travel fare because of unforeseen changes in airfares, lodging expenses, and other costs made by carriers and hotels, fluctuations in exchange rates, and/or other developments. In any such case, the client shall be responsible for the risk of such changes in cost.

(6) Cancellation fee may occur if a client cancels the Travel Contract for reason of price increase in fuel surcharge.

(7) After the Mail Contract has been concluded, under the condition that payment of travel fares and airport taxes due the Company is made without a signature on the specified form by a client who is a Cardholder affiliated with the Company and its subcontractors. In such a case, the client is requested to make a payment for the travel fares and Airport Taxes on the day of receiving electronic notification from the Company that describes travel services, the airport ticket price, and the amount of Airport Taxes (including price changes).

(8) After the Mail Contract has been concluded, under the condition that payment of other fees due the Company is made without a signature on the specified form by a client who is a Cardholder affiliated with the Company and its subcontractors. In such a case, the client is requested to make a payment for the fees on the day of receiving electronic notification or phone call from the Company. However, if canceling the Travel Contract stipulated in Article 8, “Cancellation of the Travel Contract”, the client is required to pay for the fees.

(9) The client is responsible for paying fees such as travel fares and Airport Taxes.

6. Alteration of Travel Fares

If the amount of money actually expended on arranging the Travel Service differs from the earlier travel fare collected from the client, the Company will adjust the travel fare as soon as possible after completion of the travel.

7. Changes in the Content of the Travel Contract

After the Travel Contract comes into effect via the Reservation System, and the client wishes to change travel schedule, content of travel services, and any other content of travel contract, the client is required to cancel the original Travel Contract then reflect them in a new contract. In such a case, the client's changes will be made following the statement in Article 8, “Cancellation of the Travel Contract”.

8. Cancellation of the Travel Contract

(1) Voluntary cancellation by the client
By paying the costs described below, the client may cancel part of or the whole of the Travel Contract. However, if the client does not receive the notification by e-mail or phone, the client is requested to notify the Company's support desk. The client shall be responsible for the following upon cancellation:

(a) Costs constituting considerations for travel services already provided, cancellation charges and penalties for travel services yet to be provided that have been already paid or will be paid to carriers, hotels, and other service providers
(b) The Company-prescribed cancellation fee
(c) Service fee that would have been due the Company for fulfilling its duties as per the Travel Contract.

(2) Cancellation for reasons attributable to the client
The company reserves the right to cancel the Travel Contract if the client fails to pay the travel fare by the specified payment date. If the client pays by credit card but such payment is not honored by the issuer of the card, the Company may terminate the Travel Contract. In such a case, the client shall be responsible for paying the costs and expenses described below.

(a) Cancellation charges and penalties that have been paid or will be paid to carriers, hotels, and other service providers for travel services yet to be provided

(b) The company-prescribed cancellation fee
(Since cancellation policy of a PEX airline ticket is defined differently per airline company, the client is responsible for paying the airline-presribed cancellation fee.)

(c) Service fee that would have been due the Company for fulfilling its duties as per the Travel Contract.

(3) Cancellation for reasons attributable to the Company
If arrangement of the travel service becomes impossible for reasons attributable to the Company, the client shall be allowed to terminate the Travel Contract. In such a case, the Company shall refund any paid travel fare minus the costs for travel services already provided that have been paid or will be paid to carriers, hotels, and other service providers. This provision does not deny the client’s right to seek compensation for losses from the Company.

(4) If the client cancels the Travel Contract for the reason of the stipulation in Article (1), the Company will pay the balance to the client, deducting client's future contribution from the total amount of travel fare that the client has already paid. In such a case, the client is responsible for paying the refund fee.

(5) At the time of concluding the Mail Contract, the Company is responsible for refunding the travel fare if a client cancels the Travel Contract. The Company will refund travel fare to the client by use of the card issued by the Affiliated Company. In such a case, the day of the refund should be the day when the Company notifies the client via electronic (such as e-mail) notification of acceptance or via telephone.

9. Alteration/Cancellation Fees

(1) Alteration/cancellation fees may vary depending on each hotel or occasion. When confirming reservation, “Alteration/Cancellation Fees” will apply, so make sure to read this section. Also, go to “Reservation Details”in “My Travel” under “My Menu” after booking.

(2) In the period when no alteration/cancellation fees occur, the client will be charged 500 yen of handling fees each time.

(3) After departure, if the client does not show up nor contact the Company about cancellation, the client is required to pay for the full amount of stay as cancellation fee.

(4) Regarding booking through the Reservation System, changes made for one of the following reasons are handled by first canceling the original Travel Contract then reflecting them in a new contract:
(a) Change of the hotel
(b) Change of the number of nights to stay
(c) Change of the number of rooms, room category, and/or room type
(d) Change of the guest(s)

(5) In principle, no alteration/cancellation can be accepted after departing Japan. If forced by circumstances to do so, contact us through the Reservation System or call Hotel Online Support Desk immediately. Regarding departure of Japan, stipulated alteration/cancellation fees may not apply, and the client may have to pay for the full amount of stay.

(6) In principle, even if transportation is suspended or delayed, cancellation fees apply.

(7) Alteration/cancellation date for listed above is considered as the day when the Company accepted the procedure. If the client contacts us after hours of operation for the Reservation System or Support Desk, the Company considers the alteration/cancellation has been made in the following day.

10. Liabilities of the Company

(1) If the Company or a person who carries out all or part of the arrangements for the Company (hereinafter referred to as “the Agent”) causes the client to incur losses through accident, error, or omission in implementing the Travel Contract, the Company shall reimburse the client for such losses, provided the Company is liable for such losses and the client files a complaint with the Company within two years of incurring such losses.

(2) For damage to baggage, the Company shall pay a maximum of 150,000 yen per person (that limit shall not apply in cases where such damage is caused by serious fault, error, or omission attributed to the Company), provided the client files a complaint with the Company within 14 days in the case of a domestic travel or within 21 days in the case of a travel abroad after occurrence of such damage.

(3) Indemnity
If the client incurs losses as a result of a natural disaster, war, insurgency, halting of travel services by carriers, hotels, or other service providers, orders by government agencies, or any other reasons beyond the control of the Company or one of its Agents (listed below), the Company shall be indemnified from paying reimbursement for such losses, except in the cases stipulated in paragraph 1 above. The Company shall not be held responsible in any of the following cases:
(a) If the departing flight is suspended or the travel itinerary is changed because of a natural disaster, war, insurgency, delay in the flight schedule, or strike
(b) If the client's seat reservation is canceled or boarding is disallowed because of overbooking by the airline company
(c) As a result of the client's failure to reconfirm the seat reservation 72 hours in advance of the departing (or return) flight and confirm the flight time, the said reservation is canceled, voiding the air ticket.
(d) The client arrives later than the appointed check-in time (normally, two hours before flight time) and fails to board
(e) The client loses his/her air ticket or it is stolen
(f) The control of Company or the one of its Agents causes to incur the damage of the client
(g) As a result of deficient period of remaining validity of passport and visa requirements, the client is prohibited from boarding or entering/leaving the country under provisions in the Immigration Control Law in Japan and each country
(h) The name of the client on the airline ticket is different from the name written in the passport
(i) As a matter of convenience, the client fails to board the scheduled flight, and the airline ticket becomes invalid
(j) Illness (including food intoxication) and injury of the client during the trip
(k) The client fails to open the notification e-mail from the Company regarding the content of the Travel Contract. And when the cancellation fees occur.

11. Obligations of the Client

(1) If the Company incurs losses as a result of the client's negligence, error, or omission, the Company may seek compensation from the client for such losses.

(2) Upon concluding the Travel Contract with the Company, the client is obligated to make his/her best efforts to utilize the information provided by the Company and be aware of his/her rights and obligations as well as other content of the Travel Contract.

(3) In order to be smoothly provided with the travel service stated in the contract during the travel, should the client perceive that he/she is furnished travel service that falls short of that stated in the Travel Contract, he/she is requested to promptly notify the Company, its agent, or the service provider at the place where he/she is staying.

12. Protection of Personal and Private Information

As the client's address, name, passport number, and e-mail address written on the booking form on the Company's travel site (http://www.his-j.com/tyo/corp/mastercard07/) for the travel constitute personal information, the Company and its subcontracting travel agents (hereinafter referred to as “the Company and Subcontractors”) observe applicable laws and regulations concerning protection of personal and private information and enforce a strict company policy to properly manage, use, and protect the client's personal information.

(1) Use of personal information
(a) The Company and its Subcontractors use the client's provided personal information only to the extent necessary for arranging transportation, lodging, and other services pertaining to the travel.
(b) Furthermore, the Company and Subcontractors provide in advance the client’s name, passport number, and the local place of sojourn to providers of the travel service via electronic communication means. Other than the above, for the purpose of providing the client with more satisfactory travel service in the future, the client's personal information may be used to inform the client of new travel services, request that the client fill in a questionnaire, ask for the client's comments on a travel he/she taken, or compile statistical materials.

(2) Disclosure and provision of personal information
The company and it subcontractors never disclose or provide the client's personal information to a third party, except in the cases described below.
(a) The client consents to such disclosure or provision.
(b) When the minimum information necessary for arrangement of the travel service is disclosed or provided for the travel service providers and subcontractors of the Company's and its sales agent's arrangement business.
(c) Disclosure or provision for the client's personal information is demanded through a legal order.

(3) If the client declines to provide personal information that is essential for arrangement of the travel service, the Company and Subcontractors may not accept the client's booking.

13. Reference for Terms and Conditions of the Travel and for Travel Fares

Data for the terms and conditions of the travel are as of June 1, 2006. Rates for the travel fares are based on airfare tables and relevant regulations made public and in effect as of June 1, 2006.

* Notice:

(1) Remaining validity period of passport and visa requirements vary from country to country, and an insufficient remaining validity period or other inadequacy of a visa could lead to denial of boarding and embarkation/disembarkation. If you are unsure about the validity of your passport or visa, please go to the “Frequently Asked Questions”.
(2) For connecting flights (ON-TO), even if you have confirmed booking in Japan, you may fail to make connections there because of communication and other conditions overseas; therefore, you are advised to plan your travel schedule with adequate time allowance.
(3) Any telephone call you wish to make to the Company from abroad must be made at your own expense. The company does not accept collect calls. Your understanding is requested. If the Company is responsible for your reason to call, the Company will reimburse you for the call after you return.
(4) Basic conditions for users of discount air tickets include the inability to change flight routes, receive refunds, and transfer to other airlines (you are allowed only to board flights of the designated airlines), as well as restrictions on stopovers and other limitations. If you wish to use a discount air ticket, please take a look at the detailed information.
(5) A client who is below the age of 15 years when departing on a travel may be required to be accompanied on the travel by a caretaker, be escorted by a caretaker until departure, or be met at the airport by a responsible party upon arrival, depending upon the circumstances.
(6) Anyone to depart on a travel who has a chronic disease, is ill, pregnant, physically handicapped, or otherwise requires special care is requested to state so upon booking. The company arranges for necessary care within reason; however, in some cases a person who will depart on a travel will be requested to present a health certificate issued by a physician. Also, depending upon local situations and available support from local medical facilities, someone may be accepted to depart on a travel only on condition that he/she be accompanied by a personal caregiver/protector.
(7) Regarding hygienic conditions at the destination, please visit the website of the Quarantine Station of the Ministry of Health, Labour and Welfare (http://www.forth.go.jp/).
(8) Depending on the destination, the threat level of travel security may vary. For further information , please visit the website of the Ministry of Foreign Affairs (http://www.anzen.mofa.go.jp/).

Regarding airline mileage:
The Company only mediates between clients and the airlines as part of the membership program, and therefore, cannot be liable for matters concerning airline mileage services. The client is responsible for contacting the airline company to inquire about mileage services.

Regarding reserved hotel room:
*There are two types of twin rooms: a room with two single beds, and a room with a king size bed or queen size bed. The Company may ask the client's request, but the Company may not be meet the client's needs according to time and circumstances.

*When reserving a triple room, the Company will contact the hotel to request an extra bed. However, as the circumstances change, please note that the client may not have 3 beds at all times.

*A room for 4 to 6 people means that the maximum number of guests is be up to four to six people. However, please note that the number of beds may not necessarily be the same as the number of guests.

*Since an extra bed may be either a sofa bed or a folding bed, the hotel room seems to look smaller. To have a comfortable hotel stay, reserving an extra room is highly recommended.

*Depending on the hotel, a sofa bed may not be set up properly, or a folding bed may arrive late (usually early evening), so if the client is unsure about it, contacting the front desk is recommended.

*At some hotels, an extra bed could be charged separately. In such a case, the client is requested to make a payment to the hotel directly on the spot.

*If an additional fellow lodger is found on the spot, the hotel may ask the client to pay additional fees.

*The Company deals with the hotel in accordance of the client's request about the room and extra bed(s). However, please note that the client's request may not always be fulfilled according to time and circumstances.

*Address: 6-8-1, Nishi-shinjuku, Shinjuku-ku, Tokyo